Agreement and eligibility
By creating an account, accepting an invitation, starting a paid plan, or using Natives, you agree to these terms. Natives is provided for business use. You must be at least 18 and authorised to act for any organisation you represent.
Accounts and workspaces
Keep your sign-in method secure and provide accurate account details. Workspace owners control membership and are responsible for activity within their workspace. Tell us promptly if you suspect unauthorised access. You may not transfer an account or sell access to Natives.
The service
Natives organises advertising and ecommerce research from public and licensed sources. Coverage is not complete, real-time, or guaranteed. Ads, landing pages, delivery dates, classifications, forecasts, and other signals can be missing, delayed, or wrong. Estimates are not exact revenue, spend, performance, legal, or financial advice.
We may add, change, suspend, or retire features. During a preview or beta, features may change more frequently and may be unavailable.
Your content
You keep ownership of notes, briefs, comments, and other content you submit. You give Natives a limited licence to host, process, reproduce, and display that content only as needed to run and improve the service. You are responsible for having the rights to submit it.
Third-party material
Ads, brand names, trademarks, creator material, and destination pages belong to their respective owners. Their appearance in Natives does not imply endorsement. Use source material only as permitted by law and the relevant owner's rights. Third-party links and services have their own terms and policies.
Paid plans and billing
Paid plans are billed in advance through Stripe at the price, currency, tax treatment, and billing interval shown at checkout. By starting a paid plan, you authorise Stripe to charge your chosen payment method on the first day of each billing period until you cancel.
You can manage or cancel a subscription through the Stripe billing portal available in Natives. Cancellation stops the next renewal and access continues until the end of the paid period, unless checkout says otherwise. All payments are final once charged. Natives does not offer refunds, credits, or pro-rated refunds for unused time, plan changes, cancellation, or account closure, except where a refund is required by law. You remain responsible for applicable taxes and for keeping billing details current.
Acceptable use
You must follow our Acceptable Use Policy. Do not misuse the service, bypass limits, interfere with security, or use Natives to violate another person's rights.
Affiliate programme
If you apply for, join, or use a Natives referral link under our affiliate programme, the separate Affiliate Program Terms also apply. Affiliate commissions are promotional payments, not discounts, employment, partnership, or a share of Natives itself.
Suspension and termination
You may stop using Natives at any time. We may restrict or end access for a serious or repeated breach, security risk, legal requirement, or non-payment. Where reasonable, we will give notice and an opportunity to export your content or fix the issue.
Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. To the extent the law permits, Natives is not liable for indirect or consequential loss, lost profit, lost revenue, lost opportunity, or loss caused by relying on incomplete research data.
For business users, our total liability arising from the service is limited to the greater of £100 and the fees you paid to Natives in the 12 months before the event giving rise to the claim.
Law, changes, and contact
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives you another right. We may update these terms and will give reasonable notice of material changes to active users.
For legal, privacy, billing, or data-rights requests, email general@natives.ad. We may ask you to verify your identity before acting on an account or data request.